1st Line Support Professional - East Grinstead - Permanent - £25-30k per annumDo you thrive in a fast-paced environment and enjoy helping others? Are you a tech whiz with a knack for problem-solving? Then we want to hear from you!We are seeking a motivated and customer-focused 1st Line Support Professional to join our clients growing team in East Grinstead. In this role, you will be the first point of contact for internal and external clients, providing technical support and troubleshooting a wide range of IT issues.What you'll do:Respond to inquiries via phone, email, and in-person supportTroubleshoot common IT problems related to hardware, software, and network connectivityProvide clear and concise explanations to clients with varying levels of technical knowledgeMaintain a positive and professional demeanor at all timesContribute to the continuous improvement of our IT support processesWhat you'll bring:A minimum of 2 years experience in a 1st line support role (or similar)Strong understanding of PC hardware and software, including Windows operating systemsExcellent communication and interpersonal skills, with the ability to build rapport with clientsA problem-solving mindset and a passion for finding solutionsExcellent time management and organizational skillsThe ability to work independently and as part of a teamFull UK Driving License and access to a carWhat we offer:Competitive salary and benefits packageOpportunity to work in a dynamic and supportive environmentContinuous learning and development opportunitiesBe part of a growing and successful companyIf you're a talented individual who is passionate about technology and helping others, we encourage you to apply!