Poole Mitsubishi, part of the Horizon Magna Motor Group, is currently recruiting for an experienced Senior Service Advisor to join our team.
*About Us*
The Horizon Magna Group is a privately owned motor retail business established in Poole in 1971. We proudly represent Honda, Mazda, Nissan, and Mitsubishi across 12 dealerships located in Dorset, Hampshire, Somerset, and Wiltshire.
*The Role*
We’re looking for a hands-on, customer-focused Senior Service Advisor who can inspire and motivate a team to deliver outstanding customer service and contribute to the success of our Aftersales department.
*Key Responsibilities*
* Maximise volume and gross profit in line with established budgets
* Ensure the Aftersales team follows agreed processes to maximise profit opportunities
* Oversee warranty claims to ensure accuracy and compliance with company policy
* Support and implement local marketing activities
* Deliver excellent customer experiences across all Aftersales interactions
* Promote and adhere to company Health & Safety and Warranty policies
* Provide direction and coaching to team members to help achieve departmental targets
* Support the day-to-day operations of the Aftersales department
*Key Candidate Requirements*
* Proven experience in a similar Senior Service Advisor or Aftersales role
* Ability to perform effectively under pressure in a fast-paced environment
* Strong administrative and organisational skills
* High attention to detail and ability to manage multiple tasks
* Excellent customer handling and communication skills
* Smart, professional appearance with a proactive attitude
* Basic understanding of cash accounting
* A strong team player with leadership potential
* Full UK Driving Licence - You will be subject to checks
*Salary & Benefits*
* Competitive basic salary (commensurate with experience)
* Uncapped personal commission and departmental bonus
* 30 days annual leave (including bank holidays)
* Company pension scheme
* Discounted servicing, MOTs, and repairs
* Preferential purchase plans on new and used vehicles
*Working Hours*
* Monday to Friday: 08:00 – 17:30 (1-hour lunch break)
* Saturday mornings (on a rota): 08:30 – 12:30 (approx. 1 in 3)
Join a well-established, trusted dealership with a reputation for excellence and customer loyalty. If you're ready to take the next step in your automotive career, we’d love to hear from you.
_*Poole Mitsubishi – part of the Horizon Magna Motor Group*_
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Employee discount
Ability to commute/relocate:
* Poole BH12 3LT: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Motor Trade: 2 years (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person