Salary: £27,000 - 30,000 per year Requirements: MSP Experience: A minimum of 1 year of experience in 1st Line support is preferred, but we are open to considering fresh, dynamic individuals with technical understanding or relevant academic qualifications. People Skills: A passion for helping others and valuing customer interaction is essential. Clear Communicator: You should be confident in explaining technical solutions in a friendly manner. Adaptable & Flexible: Willingness to work occasional (paid) overtime as needed. Organised & Detail-Oriented: Ability to efficiently juggle multiple tasks. Tech Enthusiast: Curiosity about IT and eagerness to learn in a fast-paced environment. Responsibilities: Serve as the friendly and knowledgeable first point of contact for our customers. Log, manage, and resolve service requests using an IT Service Management tool. Develop customer guides, knowledge bases, and internal processes. Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions. Technologies: Support Office 365 Windows More: Kickstart your IT career with us at our thriving Managed Service Provider in Redhill! We manage over 400 business IT systems, providing cutting-edge technology and first-class support. We're looking for an ambitious, tech-savvy, and customer-focused 1st Line Support Technician to join our team. We offer a competitive salary between £27,000 - £30,000, 22 days of annual leave (increasing to 25), a performance-based bonus, a company laptop, ongoing training and development, and regular team social events. If you feel this opportunity resonates with you and you are ready to take your IT career to the next level, we encourage you to apply and start your journey with a company that truly values its team! last updated 4 week of 2026