We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.Head of Account Management - Strategic Partnerships (British Gas) Flexible UK locations with FlexFirst hybrid working OverviewJoin us as the primary relationship lead for some of British Gas's most important strategic B2B partners. You'll shape long‑term success, drive commercial performance, and ensure partners get a seamless, high‑quality experience. If you thrive on building relationships, solving problems, and growing partnerships, this role puts you right at the heart of our growth strategy. About the role Own senior partner relationships, representing British Gas in key engagements and leading regular performance reviews.Drive commercial results, ensuring revenue, profitability and contracted commitments stay on track.Spot growth opportunities, negotiating renewals, upsells and new service extensions.Champion operational excellence, working across internal teams to resolve issues, improve delivery and keep SLAs and KPIs on target.Manage risk and compliance, ensuring contracts, governance and regulatory requirements are met.Act as the internal voice of the partner, providing insight to shape future propositions and strengthen long‑term collaboration. What success looks like Strong revenue and profitability across your partnershipsHigh partner satisfaction and long‑term retentionConsistent performance against SLAs and KPIsClear growth plans and successful renewalsConfident, data‑driven reporting and relationship management What we're looking for Experience in senior account management and/or strategic partnerships within a large, complex corporate organisationDemonstrable senior-level gravitas, with the ability to build trust and influence at C-suite and executive level within assigned partnershipsAble to operate as the Voice of the Partner internally, holding the organisation to account for delivery, while acting as the Voice of the Company externally, holding partners accountable for performance beyond contractual commitmentsComfortable operating in ambiguous, fast-moving environments, with strong capability in conflict resolution and stakeholder management Strong experience across contract negotiation, renewals, contract management, compliance, and operational performance managementA proactive, collaborative working style with a clear focus on outcomes and value realisationProven experience deploying and landing contractual commitments across matrixed organisationsA growth mindset with strong commercial instincts, including a track record of retaining and growing multi-million-pound accountsMotivated by building meaningful, long-term partnerships and excited by the opportunity to help shape the future of British Gas collaborations