Overview
As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. You’ll help lead the store team by coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing a wide range of other tasks around the store such as restocking shelves and cleaning up spillages.
At Co-op, we do things differently. For over 175 years we’ve focused on making things fairer for our members and their communities. As a colleague, we promise to take care of you, including support for your physical, mental, and financial wellbeing, and market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
* Friendly and thoughtful service – provide friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
* Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
* Ensure the store remains safe, legal, and fully operational
* Manage diligence checks and stock accuracy to create a great shopping experience
* Support the store manager by deputising when they’re not working and delivering a variety of HR processes
* Lead the introduction of new products and services in your store, working closely with your team to implement change and encourage open and honest feedback
* Build relationships and engage with the local community, supporting the Store Manager with the delivery of the local Co-op community plan
Balance leadership with hands-on shop floor activity and demonstrate great people skills, organisational and problem-solving abilities. You should be willing to learn, grow and develop your leadership skills, and have the flexibility to work a range of shifts.
Requirements
* Great people skills with the ability to build positive relationships with customers and colleagues
* Strong organisational and problem-solving skills
* A desire to learn, grow and develop leadership skills
* The flexibility to work a range of different shifts
* Pay: £13.99 per hour
* Contract: 20 hours per week + regular overtime, permanent, part time
* Working pattern: varied shifts including early mornings, afternoons, late evenings and weekends (details to be discussed at interview)
* Full, paid training provided
* Age requirement: You must be aged 18 or over to be a Customer Team Leader at Co-op
Benefits and working at Co-op
* 30% discount on all Co-op products in-store; 10% discounts on all other brands
* A pension scheme with up to 10% employer contributions
* Wagestream – access to a portion of your pay as you earn it
* 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition/fitness consultations
* 24/7 employee assistance service
* Rotas shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
* Dedicated support for your personal development and career progression
Inclusive workplace
We’re building inclusive teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognise the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We’re part of the Disability Confident scheme and will offer an interview to disabled candidates who meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If invited to participate in the recruitment process, we’ll ask if you need reasonable adjustments to enable participation.
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