About the Role: We are an established outsourced IT provider supporting a wide range of clients, including Charities, Engineering, Education, and Private Banking. As we evolve, we’re embracing cloud-first strategies and expanding beyond Microsoft to include Google Workspace and other modern platforms. We’re looking for a 2nd Line Support Engineer who thrives on variety and is keen to work with cutting-edge technologies. Everyone who joins us has the chance to influence the company and gain invaluable experience to accelerate their career. Key Responsibilities: * Provide 2nd Line support for cloud-based environments, mainly Microsoft 365/Azure and Google Workspace, and AWS. * Manage SharePoint Online sites, permissions, and integrations. * Support productivity tools such as Microsoft Copilot, Teams, OneDrive, and Google apps. * Assist with migrations to cloud platforms and hybrid setups. * Troubleshoot and maintain Windows 11 devices, Macs, Android and iOS mobile devices. * Configure and support collaboration tools across multiple ecosystems. * Use ITSM tools for efficient ticket handling and service delivery. * Provide guidance on security best practices, MFA, and data protection. * Assist junior members of staff in their roles. Key Skills & Experience: * Experience in 2nd Line Support roles. * Hands-on expertise with Microsoft 365 (including SharePoint). * Familiarity ...