Job summary
CHP is looking for a dedicated Regional Operations & Relationship Manager to help us make a real difference in local communities. Join us in delivering outstanding patient care and shaping a healthier future - your skills and passion can change lives.
This role is based in London.
Main duties
As the Regional Operations & Relationship Manager, you will be responsible for the day-to-day operational management of NHS LIFT buildings within the CHP portfolio, reporting into the Portfolio Manager. This role does not have a fixed allocation of buildings but provides relief support to the region and supports projects as required.
This includes overseeing property compliance, ensuring high standards of tenant engagement and satisfaction, managing relationships with service providers, supporting compliance with safety and contractual obligations, and contributing to community engagement initiatives.
A structured and proactive approach is vital to effectively organise, plan and prioritise the workload to ensure that all responsibilities and met efficiently, compliance is maintained and strong relationships with tenants and stakeholders are fostered.
The operational focus will be:
* Improving customer satisfaction by being transparent, responsive and effective
* Excellent customer care, stakeholder relationship and management
* Ensuring that our properties are safe and compliant to all relevant regulations
* Putting our buildings at the heart of the community
* Effective management of spaces and contracts
* Further developing environmentally sustainable practices and procurement (e.g. Green Funds to improve sites)
About us
At Community Health Partnerships (CHP), we\'re dedicated to improving health outcomes by creating the spaces where care happens. As a wholly owned company of the Department of Health and Social Care, we manage over 300 high-quality community health buildings across England. We work in partnership with the NHS and local systems to deliver innovative, sustainable infrastructure solutions that support integrated care, reduce health inequalities, and enable better services closer to home. Our mission is simple: enable better care through better spaces.
Details
Date posted: 13 March 2026
Pay scheme: Other
Salary: £45,000 a year
Contract: Permanent
Working pattern: Full-time
Reference number: M0046-26-0006
Job locations: Suite 12B, Manchester One, 53 Portland Street, Manchester, Greater Manchester, M1 3LD
To find more information about this role and submit your application, please visit the following link. Applications not received via this route will not be considered: https://pfchp.jobs.people-first.com/jobs/details/recruitment/jobdetails/24550463-f4be-4208-9000-19ce7dd06f50
Person Specification
Qualifications
Essential
* IWFM level 3 in Facilities Management
* IOSH Working Safely
Desirable
* IWFM Level 4 in Facilities Management or above
* IOSH Managing Safely
Skills and Behaviours
Essential
* Proactive & Self-Directed
* Exceptional relationship management
* Collaborative team player and influencer
* Adept at prioritisation and workload management
* Confident and articulate communicator
* Problem solving and solutions orientated
* Strong organisational skills and detail oriented
Desirable
* Ongoing commitment to self development, continuous professional development
* Ability to constructively negotiate
* Adaptability and resilience
* Record keeping and documentation management
* Planned thinking for community engagement
Experience
Essential
* Foundational experience in Facilities, Estates or Property Management
* Experience of presenting information to stakeholders
* Working knowledge of health and safety compliance requirements
* Proven ability to manage tenant relationships and resolve issues efficiently
* Community engagement and social value awareness
* Proficient in maintaining and updating operational documentation
* Proficient with Microsoft packages, digital tools and systems
Desirable
* Customer service experience
* Good working knowledge of health care and primary health care services
* Experience of working in a healthcare environment
* Knowledge of soft and hard FM services and contract liaison practices
* Ability to monitor performance against objectives
* Ability to chair and facilitate meetings
* Project lifecycle experience
* Knowledge of social value and corporate social value responsibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Community Health Partnerships
Address: Suite 12B, Manchester One, 53 Portland Street, Manchester, Greater Manchester, M1 3LD
Employer\'s website: https://communityhealthpartnerships.co.uk/
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