Job Overview:
We are seeking a highly motivated and enthusiastic individual to join our team as a Night Shift Resident Ambassador. As an Ambassador, you will play a vital role in representing our organization and providing exceptional customer service to our residents overnight.
Duties:
- Serve as a point of contact for customers, addressing their inquiries and providing information about our organization
* Provide excellent customer service, ensuring customer satisfaction at all times
* Bilingual candidates may be required to communicate with customers in multiple languages
* Ensure Health & Safety regulation compliance within the building including flushing unoccupied apartments and changing over resident refuse areas.
* Conduct security walk rounds of the building - ensuring safe and secure environment.
* Collaborate with team members to develop strategies for improving customer experience
* Communicate with relevant management to flag any issues, utilizing shift handover reports effectively.
* Market and promote our products and services to customers
Qualifications:
- Strong communication skills, both verbal and written, strong computer literacy.
- Previous experience in customer service is preferred
- Bilingual candidates are highly encouraged to apply
- Ability to multitask and prioritize tasks effectively
* Pro-active and strong initiative on lone-working shifts.
* Excellent interpersonal skills and ability to work well in a team environment
* Detail-oriented with strong organizational skills
Benefits:
- Competitive pay
- Opportunities for career growth and advancement within the organization
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Resident Ambassador
Job Types: Full-time, Permanent
Pay: £25,458.00 per year
Benefits:
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Employee mentoring programme
* Health & wellbeing programme
* On-site gym
* Paid volunteer time
* Store discount
* Transport links
Work Location: In person
Application deadline: 25/08/2025
Expected start date: 01/09/2025