Migrant Help have an exciting opportunity to recruit a Regional Manager to join our team!
Location : Wakefield
Contract : Permanent
Salary : £45,463
About us:
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential.
The Regional Manager role:
Part of the Asylum Services team, the Regional Manager is a rewarding and supportive role at Migrant Help. Based in Wakefield, you will be responsible for the management of the regional office and if growth dictates, all planning and mobilisation for the commissioning of new regional offices. As well as the team's deployment, delegating work appropriately and ensuring an effective delivery of service across the sites. Address any issues relating to standards in the service delivered, and non-contractual compliance. The team will focus on one region's operations, delivering face to face and remote services, bridging gaps, and focusing on areas with the highest demand.
If you have demonstrable experience leading and coaching a team, supporting their personal development, growth and well-being, with the ability to manage performance against key performance indicators (KPIs) and are looking for an exciting role that makes a difference, we'd love to hear from you!
Key responsibilities of our Regional Manager:
To manage and oversee the day-to-day operations within the multi-channel and multi-work stream of the Regional Team.
Work closely with the Head of Regional Services and Relationships, to support their strategic objectives and deputise in their place when needed.
Work closely with other Regional Manager's to support their day-to-day operations, bridging gaps and supporting with duties in highest demand.
Responsible for people related functions, such as recruitment, inductions, employee development, appraisal and supervision, absence monitoring, disciplinary and conflict resolution and training needs, supporting in the creation if tailored training plans and implanting training plans for all new recruits.
Responsible for the Health and Safety arrangements of this multi-disciplinary, team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements.
Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that affect the delivery of service, such as policy and legislation changes.
Provide continuous insight to line manager on any changes in trends and the impact on client service delivery.
The experience and skills you need to become our Regional Manager:
Experience in identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees' skills and performance.
Experience in managing contractual requirements and achieving challenging targets to meet set KPIs.
Significant experience reviewing and assuring data, to be used for invoicing, volumes, and performance
The ability to source MI and work with the Quality Management System to monitor and manage performance
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
This post is subject to a Disclosure and Barring Service (DBS) check
This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
Be able to provide continuous UK address history for the previous 5 years
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
These are some of the benefits we offer:
Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
Wellbeing support.
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: ?25th July 2025
If you are interested in becoming our new Regional Manager, please click 'APPLY' today. We look forward to hearing from you!
As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.
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