Job description
About you:
We are looking for an individual passionate about customer service, water safety and poolside duties. Someone who enjoys dynamic and fast-paced environment and being on the move behind the scenes, for the purpose of delivering safe and enjoyable experience for customers. You will be a driven, ambitious and independent team-player, with positive and welcoming personality and ability to build friendly relationships with colleagues and guests.
About the role:
1. To work as part of a team to ensure all facilities are presented to the highest levels of cleanliness.
2. To ensure a warm friendly & professional atmosphere and high standard of customer care at all times in order to generate customer loyalty.
3. To assist the Duty Manager with the daily activities programme, swimming pool patrolling, setting up equipment.
4. To assist the Duty Manager on the effective control & security of the facility, patrolling all appropriate areas ensuring equipment is stored safely & securely.
5. To be aware of all Health & Safety issues within the centre, to constantly implement & assess the practises and draw attention to any unsafe practises.
6. To receive telephone, written & personal bookings & payments for use of the centres facilities.
7. To ensure cash handling & reconciliation of monies is carried out.
8. To operate the public address systems, telephones & computer booking system.
9. To help maintain the centre in a clean, tidy and pleasant environment in which to work.
10. To undertake any other duties as may be required to assist in the running of the centre.
11. To undertake other such duties consistent with the nature of the post and grade as required by the Service Lead, whilst working to support the brand narrative of Exeter’s place based brand ‘Exeter Live Better’.
About the team:
t is our passion to make a real difference in people's lives.
Every day we go extra mile to deliver the most enjoyable experience to all our customers.
Each employee plays a crucial part in delivering this outstanding experience at St Sidwell's Point leisure centre and we seek passionate and like-minded individuals to join our team.