PstrongAdministration Assistant/strong strong– Newark – Newark Motor Auctions/strong/ppstrongAbout the role/strong/ppWe are excited to be recruiting are currently recruiting for an Administration Assistant at our Newark Motor Auctions site - one of the largest independent used car auctions in the UK. Our team has been successfully helping customers buy and sell vehicles since our first auction back 1971. Now in our fifth decade, we have become the area's go-to auto auction for members of the public and motor trade professionals wanting a quick, simple and effective way to buy or sell a used vehicle./ppWe are looking to recruit an experienced administration assistant, The Admin team is a core part of the Auction business, made up of Payments and Admin support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA./ppstrongDo we have your interest…?/strong/ppHere at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?/pul liA flexible approach to working patterns/li liA range of training and development programmes/li liIndustry leading career progression opportunities/li liContributory workplace pension scheme/li liLong service reward/li liCustomer introduced reward/li liEmployee discounts/li liAccess to discounts on retailers, restaurants, holidays and much more/li liWellness programme/li/ulpstrongAn average day as an Administration Assistant…./strong/pul liEnsuring sales are delivered successfully and customer service levels are of high quality/li liTo oversee a portfolio of key branch accounts, to provide a point of initial contact and administration support to the accounts as well as the branch/li liResponsible for ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLA's to ensure customer experience is enhanced and maintained./li liContact with key customers on sale days, in order to enhance the customer experience/li liResponsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary Skills:/li liBooking in Auction lots and related paperwork/li liTaking payments from customers (cash and card payments) and related paperwork/li liData input – keeping databases up to date prior to and after auction days/li liVarious ad hoc duties to assist on busy Auction days/li liRepresenting Stoneacre and Newark Motor Auctions to a high level in all duties conducted/li/ulpstrongAbout you…/strong/pul liThe ideal candidate will be reliable and conscientious with administration experience./li/ulul liHave experience of dealing with customers in person and over the phone/li liStrong attention to detail and a team player./li liExperience of working within rigid regulations and procedures/li liExcellence customer service skills/li liStrong administration skills/li liExcellent interpersonal and communication skills both verbal and written./li liHigh level of IT skills/li liExperience within the motor industry would be advantageous/li liWe want you to love what you do – The rest will come naturally./li/ulp /ppem“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."/em/pp /p