Our client, a well-established global leader specialisting in digital transformation for the construction and manufacturing sectors, is seeking a Key Account Manager to strengthen and grow strategic client relationships.
As a leading global service and solutions provider, particularly within the Autodesk ecosystem, our client empowers organisations to digitise operations, improve efficiencies, and future-proof their businesses.
Travelling to client site will be required for this role (7k car allowance).
About the Role
In this relationship-focused role, the Key Account Manager will be responsible for managing, nurturing, and expanding existing client accounts to drive retention, adoption, and growth of a portfolio of digitalisation products and services.
You’ll serve as the primary point of contact for a portfolio of strategic customers, ensuring they realise full value from the client’s solutions and services, while identifying opportunities for upselling, cross-selling, and license/service expansion.
Key Responsibilities
* Manage and deepen relationships with existing strategic accounts within AEC, Manufacturing, and Infrastructure industries
* Understand clients’ goals, challenges, and business environments to proactively propose relevant solutions
* Drive retention and customer satisfaction through regular engagement and value-driven conversations
* Promote adoption of software solutions and ensure successful implementation and utilisation
* Identify and pursue opportunities for upselling and cross-selling, including license expansion and professional services
* Collaborate with client engagement, technical, and delivery teams to align solutions with business objectives
* Use NetSuite CRM to log activities, manage renewals, and forecast pipeline accurately
* Monitor market trends and customer feedback to inform account planning and strategy
Requirements:
* Deep understanding of the industries that Autodesk serves: AEC: Building design, construction managmenet and infrastructure manufacturing: Product development, prototyping and production workflows.
* Strong experience managing key accounts and developing long-term client partnerships
* Knowledge of the Autodesk ecosystem or similar digitalisation platforms
* Ability to translate complex technical features into compelling business benefits
* Strong strategic thinking and analytical mindset, capable of developing and executing account plans
* Excellent relationship-building, verbal, and written communication skills
* Proficiency in CRM systems and sales analytics tools
* Ability to thrive in a fast-paced, target-driven environment and manage multiple priorities