Description
JPMorgan's global Escrow business provides independent third party account solutions, and is a century-old franchise in the US that has expanded its footprint to Europe, Asia and Latin America in recent years. With approximately US$20bn in assets under custody, JPMorgan Escrow Services is a fully dedicated platform of specialists that customers can trust thanks to its financial strength, global network, product expertise and unrivaled client service. J.P. Morgan's suite of customized escrow services cover the needs that arise in many business scenarios, including escrow structures for mergers & acquisitions, litigation, capital raising, regulatory, collateral and other financial arrangements.
As a Client Service Account Manager in the EMEA Escrow Middle Office team you will manage your own portfolio of clients and be the primary point of contact throughout the lifecycle of the transaction. You will be responsible for delivering best in class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization.
Job Responsibilities:
* Provide outstanding customer service by responding to client requests in a timely matter, offering proactive solutions to client needs, and developing meaningful client relationships
* Manage all aspects of assigned portfolio from account set up, ongoing maintenance, invoicing and termination
* Ensure that all account and payment activities are in compliance with relevant governing documents and JPMorgan policies and procedures
* Promote use of self-service tools to reduce number of Client enquiries
* Partner with Sales and Product teams in seeking new business opportunities and enhancing current product offering
* Assist teammates in daily operations and provide back-up support during absences
* Develop strong working relationships with functional partners within JPMorgan
Required qualifications, capabilities, and skills
* Previous experience in financial services
* Team player, and dedication to customer satisfaction
* Strong verbal and written communication skills
* Excellent organizational skills / attention to detail
* Excellent PC skills including Word and Excel
Preferred qualifications, capabilities, and skills
* Previous experience in financial services, preferably in Escrow, custody or corporate trust
* Knowledge of payment formatting and payment flows advantageous