Company Overview:
About SS8 Networks: As a leader in Lawful and Location Intelligence,SS8helps make societies safer. Our commitment is to extract, analyze, and visualize the critical intelligence that gives law enforcement, intelligence agencies, and emergency servicesthe real-time insights that help save lives. Our high-performance, flexible, and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost. SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.
Position: Junior Services Engineer
Location:Farnborough (Hampshire) UK Office (Hybrid)
Job Description:
As aJunior Services Engineer, you will support the successful deployment and integration of SS8’s solutions at customer sites. Working closely with senior engineers, project managers, and customers, you will assist in installing, configuring, and testing high-availability systems across a range of environments including telecom networks, datacenters, and cloud platforms.
The successful candidate will be required to work onsite in the Farnborough (Hampshire) office 3 daysperweek and have avalidUK driving license,as this role will involve ad hoc travel to customer sites.The role will require occasional domestic andinternational travel(up to 25%).
Duties/Responsibilities of Position:
* Assist in theinstallation and configurationof SS8 lawful intelligence and analytics solutions.
* Participate insystem integrationsinvolving telecom network elements (e.g., DPI, probes, mediation systems).
* Supporton-site and remote deployments, ensuring solutions meet customer and regulatory requirements.
* Work with senior engineers totroubleshoot issues, escalate bugs, and verify fixes.
* Run system health checks, perform acceptance testing, and generate implementation documentation.
* Maintain accurate records of implementation progress and provide timely status updates.
* Learn and understand protocols such asTCP/IP, SIP, GTP, HTTP, Diameter, andlawful intercept standards(e.g., ETSI, CALEA).
* Collaborate with internal R&D and QA teams to ensure product readiness for deployment.
* Comply with information security standards and customer confidentiality requirements.
Position Specific Competencies/Skills Required:
Essential:
* Basic understanding ofnetworking concepts(IP addressing, routing, firewalls, VLANs).
* Familiarity withLinux/Unixenvironments and command-line usage.
* Interest in cybersecurity, telecom infrastructure, or law enforcement technologies.
* Strong problem-solving mindset and attention to detail.
* Willingness to travel occasionally to customer locations (domestic and international).
* Excellent communication skills and a desire to work in acustomer-facingtechnical role.
* Must be willing and eligible to acquire Security Clearance
Desirable (Nice to Have):
* Exposure toWiresharkor similar packet analysis tools.
* Knowledge ofvirtualization(VMware, KVM) orcontainerization(Kubernetes, Docker).
* Scripting knowledge (Bash, Python) for automation and log parsing.
* Understanding oftelecom networks, mobile core (3G/4G/5G), or ISP environments.
* Familiarity withETSI/CALEAlawful intercept standards and protocols.
* Proficiency in using AI tools (e.g. ChatGPT, Microsoft Copilot, etc..) to enhance productivity, automate workflows, generate content, or support decision-making
Experience and Education Requirements:
* Bachelor’s degree or equivalent in Computer Science, Engineering, Telecommunications, or related field.
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