Salary: £25,000 - 25,000 per year Requirements: Experience using call tracking/ticketing systems and following call-handling procedures Accurate and efficient data entry, with the ability to clearly summarise and update incidents Strong communication skills, keeping customers and stakeholders informed throughout Ability to assess issues and negotiate appropriate resolutions Professional, confident telephone manner with clear and positive tone Excellent written English, with strong grammar and attention to detail Team player with the ability to build effective working relationships Responsibilities: Manage relationships across bespoke customer contracts requiring repairs and maintenance support Maintain a high degree of customer service for all support queries and take ownership of user problems Support users/customers in hardware support returns, repairs, and management of equipment Answer and respond to calls according to process and policy while resolving issues directly Act as a service representative for appointed services, ensuring the customer journey exceeds expectations Work with the Hardware Support Manager to develop and improve processes and manage customer relationships Technologies: Hardware Support More: We have an exciting opportunity for a DMAAS Analyst at our office in Livingston. This is a hybrid role with two days per week working from home after probation. Established in the 80s, we have grown to become one of the top ten largest value-added resellers in the UK, serving a diverse customer base across the public and private sectors. We provide benefits such as private healthcare, a pension plan, 25 days holiday rising to 30 over five years, gym discounts, and an employee referral program. We are committed to fostering an inclusive culture where everyone has the opportunity to thrive. last updated 16 week of 2026