Job Title: SC Cleared Desktop Support Analyst
Please ensure you read the below overview and requirements for this employment opportunity completely.
Location: Remote/Bristol
Duration: 3 months with possible extension
Rate: Up to £250 per day via an approved umbrella company
Must be willing and eligible to go through the SC Clearance process
Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites.
What you'll be doing:
* Troubleshooting and resolving hardware and software issues across desktop environments.
* Supporting Windows 10 platforms, including configuration and support for mobile devices.
* Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs.
* Maintaining operational and technical documentation to high standards.
* Collaborating with third-line teams to support server and network infrastructure.
* Providing excellent customer service and clear communication to end users.
* Assisting with fault management, equipment swaps, and request fulfilment.
What you'll bring:
* Experience working in a service delivery environment with a focus on desktop support.
* Strong knowledge of ITIL processes and second-line support practices.
* Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems.
* Ability to troubleshoot complex technical issues and liaise effectively with third-line teams.
* Excellent communication skills, customer-focused attitude, and a flexible, can-do approach.
* Strong organisational skills with the ability to prioritise effectively and work to deadlines.
* Security clearance to MoD SC level, with the ability to attain higher clearances if required.
* Willingness to travel between sites as needed.
Qualifications & Certifications:
* Proven experience in desktop support and service management.
* Knowledge of ITIL frameworks.
* Relevant technical certifications are advantageous.
This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. xsngvjr
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