THE ROLE: As an IT Infrastructure Analyst, you’ll support the backbone of New Look’s technology estate. From store systems, distribution centres to cloud platforms & corporate services, you’ll help ensure our infrastructure is secure, resilient & ready to scale. You will support & help guide end-users & the IT support teams across Service. Resolving IT infrastructure-related incidents, service requests & problems in a timely & efficient manner in line with Business requirements & liaising with 3rd Parties where appropriate. This role is based twice a week from our Lymedale DC - in Newcastle under Lyme WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Private pension scheme Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave (eligibility how to word - how to word on an ad, after 2 years service) Spread the cost of your commute with interest-free season ticket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust WHAT YOU’LL BE DOING: You will be supporting the day- to- day management of the M365 cloud platform & all elements of this, other than security elements. You will be providing support for Infrastructure Operational services including but not limited to Active Directory, Entra AD, DNS, Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation & FTP, Backup, Monitoring, Monitor & maintain infrastructure across stores, support centres & cloud platforms (Azure/EntraID). Provide 2nd/3rd line support for servers, networks & core services (AD, DNS, DHCP). Support retail & distribution systems including POS, store connectivity & associated handheld devices. Support the New Look EUC device estate (MECM & Intune), ensuring that devices can be provisioned as required, are updated according to policies & that software can be installed when needed. Assist with infrastructure upgrades, patching & lifecycle management. Collaborate with cybersecurity & service desk teams to ensure secure & compliant operations. Maintain accurate documentation & contribute to knowledge sharing across the team. Participate in on-call rota and respond to critical incidents when required. Contribute to automation & efficiency improvements using tools such as PowerShell & Intune. Contribute & help maintain IT infrastructure support technical documentation. WHO YOU ARE: Experience as an End User Compute or 2nd Line Engineer ITIL Foundation Certificate Knowledge of core technologies including Cloud (Azure/EntraID), Microsoft Server/Workstation, Storage/Backup (IBM/Cohesity), Management Services (SCOM, SCCM), Virtual (Azure Stack HCI, VMware), Databases (SQL), Microsoft 365 (Teams, Email, In-Tune, One-Drive, SharePoint). Experience with Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation and FTP, Backup, Monitoring. Experience with SCCM (Config Manager) & Endpoint Manager (Intune) (desirable) A degree in IT or related business topic (desirable) Microsoft MCP – Installing & Configuring Windows 10/11 Microsoft Certified Systems Administrator (MCSA) (desirable) Experience with Active Directory Policy (Group Policy) Administration (desirable) Experience with Enterprise Anti-Virus solutions (desirable) Experience of MacOS & JAMF management tools (optional)