Salary: £28,000 - 28,000 per year Requirements: Previous experience working on an IT Helpdesk (1 year minimum) Excellent customer service skills and experience Able to work well as part of a team Proactive and comfortable using own initiative A good understanding of Help Desk tools Excellent understanding and practical experience of Windows-based environments Knowledge of incident, problem, request, change, and release management Ability to use logic and reason to troubleshoot and fault find ITIL Qualified (desirable) CompTIA certified or similar (desirable) Responsibilities: Answering calls from end users in a professional manner Working to resolve calls as first line IT Support where possible Managing customer issues and ensuring calls are handled correctly, escalating to internal teams or 3rd parties where necessary Following up with customers at the completion of a ticket Ensuring all tickets raised are completed to a high standard of information, capturing any changes to the end user information when necessary Technologies: Support ITIL Windows More: We are a growing Managed Service Provider based in Fleet, Hampshire, offering a hybrid work opportunity with 3 days in the office each week. We are looking for an experienced IT Helpdesk Analyst to join our dedicated team to assist our clients customers with their IT queries. In addition to competitive salary, we provide a collaborative environment focused on customer service excellence. last updated 10 week of 2026