Job Summary
A vacancy for a full‑time Senior Clinical Secretary in the General Surgery Department at Scunthorpe General Hospital.
The post holder will be the point of contact for all administrative issues relating to the patients' pathway of care. They will provide expert, proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly and that high levels of patient and clinician satisfaction are achieved.
Responsibilities
* Process and log all referrals in line with the Trust Access Policy and speciality SOP.
* Schedule new and follow‑up appointments with patients and the most appropriate clinician, ensuring capacity is used efficiently and supervising other staff, offering choice wherever possible.
* Ensure any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts, are available before the clinic date.
* Co‑ordinate appointments and procedures at other hospitals and organisations where required.
* Ensure clinic outcomes are recorded accurately, including those for off‑site clinics.
* Lead on the completion of clinic cancellation forms and process them according to SOP.
* Reschedule outpatient clinics as requested, in line with waiting time targets.
* Use the Trust's medical transcription system and ensure that urgent letters are processed in accordance with SOP.
* Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team if necessary.
* Recognise when patients are on cancer pathways and liaise with Cancer Trackers to ensure patients are handed over appropriately.
Diversity and Inclusion
We welcome applications irrespective of people's age, disability, sex, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Flexibility and Working Conditions
Flexible working is part of a wider commitment to improve the quality and experience of working life and is supported and encouraged. Local flexible working arrangements are developed in partnership between line manager and employee to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay.
Data Protection
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
Safeguarding
We are committed to safeguarding the welfare of children and vulnerable adults and expect the same commitment from all staff and volunteers.
DBS Checks
Please be aware that all new employees starting work with us will be charged for the cost of the DBS check, if it is required for their role.
Application Link
To learn more about the Trust and discover the benefits on offer to employees, visit https://join.humberhealthpartnership.nhs.uk/
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