Description
JOB TITLE: Customer Support
LOCATION: Belfast. Working across our branches within a reasonable distance.
HOURS: 35 hours a week, including Saturdays
WORKING PATTERN: Full-time
SALARY: £26,200, increasing to £26,950 after 6 months
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn up to £31,450 for our highest skill level.
About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What we’re looking for
1. A minimum of one years customer service experience.
2. Crucially, a people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
3. The ability to quickly build relationships to give customers a fantastic experience.
4. The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
5. The commitment to deliver on your promises and going above and beyond for your customer.
6. A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
7. If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
8. A generous pension contribution of up to 15%
9. An annual performance-related bonus
10. Private medical benefit with BUPA
11. Share schemes
12. Benefits you can adapt to your lifestyle, such as discounted shopping
13. 22 days’ holiday (increases over time), with bank holidays on to
14. A range of wellbeing initiatives and generous parental leave policies
15. Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive?
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.