Are you an experienced Customs Manager who enjoys taking full ownership of a function?
Do you thrive in fast-paced, time-critical environments where decisions matter?
Are you confident leading people, setting clear standards and driving a department forward?
We are working with a well-established and progressive logistics business based in Dover, who are looking to appoint a Customs Manager to lead their established customs function. This is a senior, hands-on role overseeing a 24/7 operation, with responsibility for technical compliance, people leadership and the continued growth of the department. The successful candidates must display strong technical customs experience and have great people management skills.
Main responsibilities:
Take full ownership of the customs department, leading a team of clerks and senior clerks across day and night shifts
Ensure all import and export customs activity is completed accurately, compliantly and on time
Provide strong technical guidance and oversight on customs clearance matters
Manage rotas, performance, appraisals and more complex people issues
Handle difficult conversations in a firm but fair manner
Maintain and improve customs systems, tools and working practices
Monitor performance, risk and compliance using data and reporting
Work closely with internal teams, including operations and sales, to support service delivery and growth
Play a key role in the ongoing development and progression of the customs function
Key Skills & Experience:
Proven experience managing a customs function
Strong technical knowledge of customs clearance and compliance
Confident people manager with experience leading teams in operational environments
Comfortable supporting a 24/7 operation
Calm under pressure with strong decision-making ability
Forward-thinking, proactive and commercially aware
Approachable leadership style with the ability to set and hold standards
Additional Information:
Annual bonus
Private healthcare for you and your family
22 days annual leave plus Bank Holidays
Death in service cover
Progressive business with long-term career potential
To express interest in this opportunity, please submit your CV along with details of your current or most recent salary and notice period. For a confidential discussion about the role, contact Daniel Marlow on (phone number removed). Alternatively, connect via LinkedIn: (url removed)