About the role
As a Store Colleague, you’ll be at the heart of delivering an outstanding customer experience. Working closely with the store management team, you'll help drive sales and identify opportunities to exceed customer expectations, ensuring every interaction is positive and engaging.
1. Delivering excellent customer service whilst exceeding our customers’ expectations
2. Demonstrate your product knowledge to customers and be confident in approaching customers that may require assistance if you are on the shop floor
3. Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
4. Carrying out stock replenishment, ensuring all areas of the store remain tidy
5. Be involved with our visual merchandising to ensuring the store is well presented and inspiring to our customer
About you
6. Retail experience preferred but not essential
7. Must be passionate about customers and providing exceptional customer service
8. An enthusiastic team member with a positive and proactive attitude
9. An active interest in all things craft and a desire to inspire others
10. Ability to learn and share expertise of products to fit customer’s needs
11. Confident and clear communication skills
12. Must be flexible in order to accommodate the business trading needs
Benefits at Hobbycraft
13. 25% Discount Card for Hobbycraft Stores
14. Generous holiday with an increase each holiday year
15. A creative working environment
16. Company pension contribution
17. Cycle to Work Scheme
18. Retail Trust - Employee Support Programme
19. Colleague Social Events
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date