Starting Salary: £22,256 per annum
Job Type: Permanent
Working pattern: 35 hours per week. Monday-Thursday in our Head Office in Lancaster, work from home on Fridays (flexible working options will be considered)
Where would you fit in?
Are you an organised, proactive communicator with a passion for delivering exceptional customer experiences? We're looking for a Commercial and Customer Experience Assistant to join our dynamic team and play a key role in supporting customers throughout their journey with us. This is a split role working 50% of time in the Commercial Sales team and 50% of time in the Customer Experience Team. In this varied and fast‑paced role, you'll work closely with our Commercial, Customer Service, Finance and Quality teams to ensure a positive customer journey including all customer communications, seamless onboarding, accurate registrations, and consistently high service standards. This is an exciting opportunity to make a real impact by contributing to our customer experience, sales and retention success.
In order to succeed as a Commercial and Customer Experience Assistant, you will:
* Keep customer and centre information accurate, updated, and well‑managed across systems and inboxes.
* Build strong customer relationships and provide excellent service to support retention.
* Lead centre onboarding and approval processes, working with internal teams to ensure a smooth experience.
* Monitor registrations, chase outstanding actions, and highlight upsell or new business opportunities.
* Support the wider commercial and customer service teams, including webinars, calls, and process improvements.
* Handle customer queries effectively through customer inbound calls, chats and emails.
The full Job Description can be found by clicking here.
So, what are you waiting for?
If you like the sound of the role and the organisation, and you think the below attributes describe you well, then we would love to hear from you. Are you:
* Excellent at verbal and written communication skills and committed to high standards of customer service
* Exhibit positive attitudes to change, development and quality
* Effective team member and motivated, flexible and willing to go the extra mile
* Competent in the application and operation of ICT, for database operations, Outlook, Excel and Word
* Able to organise and prioritise work, achieve agreed targets and work to deadlines across both teams
Further information
Closing date: 27 February 2026
If you have any questions or would like to discuss this opportunity further, please contact Alex Houghton, Head of Commercial at
We reserve the right to close the job vacancy early if we find an appointable candidate or receive a high volume of applicants.
This job does not meet the eligibility requirements to qualify for visa sponsorship.
About us
We are proud to be one of the UK's leading educational charity groups, encompassing an awarding organisation, a provider of dyslexia intervention software. Our enthusiastic people bring genuine passion and natural energy to everything that they do and through their infectious energy they transform the lives of thousands of people each year through the power of education. It has never been a more exciting time to join The Ascentis Group as we continue our journey of growth across the UK and overseas.
We are market leading in the education sector and the specialist areas we operate within, maintaining the #1 provision for ESOL (English for Speakers of Other Languages) in the UK as well as being a leading Access Validating Agency. We are based in Lancaster but we have a national reach, with a significant customer base in London. We have recently secured two major achievements, winning the Innovation of the Year and Awarding Organisation of the Year at the 2024 Federation of Awarding Bodies awards.
The Ascentis Group is made up of brilliant people, unique in terms of background, personality, characteristics, experience and skill. We value our people for the differences they bring to the table and believe this diversity is powerful. We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
To find out what our employees have to say about working at Ascentis watch the video found here.
Benefits
* 25 days annual leave plus 8 public holidays, birthday day off, closure days gifted during the Christmas period, increased annual leave with long service and an Annual Leave Purchase Scheme (up to a maximum of 43 days)
* Competitive pension benefits, including a salary sacrifice scheme
* Access to Informal Flexibility, allowing you to flex your working times and location where viable
* Incremental service benefits as a family-friendly employer, including enhanced Maternity, Neonatal, Paternity, Shared Parental, Adoption Leave and Pay, Sick Pay, Life Insurance, and Paid Compassionate Leave
* Access to state-of-the-art office and break facilities, such as bean-to-cup coffee machine, vending machine, pool table, Xbox, outdoor seating, dressing room (with access to hair dryers, straighteners, airers, shower facilities), Harry Potter reading room, employee library and more
* Free parking, locked bike storage shed
* Access to car electric charging points (charges payable by employee)
* Tailored learning and development opportunities
* Cycle to Work Scheme
* Home and Tech Scheme
* Discounted gym membership at 3-1-5 Health Club
* 24-hour employee helpline and a proactive focus on wellbeing
* Aviva DigiCare+ health app with access to virtual GP appointments, annual health check and more
* Reward and recognition scheme, regular team building and communication activities
Do you like the sound of Ascentis, but think your skills might suit another role?
We also have other vacancies available. Take a look at our website for more