Job Description
We're looking for a warm, professional Spa Receptionist preferably with a background in beauty or wellness treatments. This role is perfect for someone who loves the industry but prefers to step away from full-time hands-on work, while remaining happy to assist with treatments when needed.
You will be required to work every other weekend as part of the rota.
Main Responsibilities:
* To be point of contact for all direct and agent hotel bookings for Group, individual Spa days and residential Spa breaks
* To ensure all enquiries are dealt with in a speedy and efficient manner and proactively chase provisional bookings
* To ensure the all administration of Spa bookings and events are recorded accurately and delivered efficiently
* To support spa reception as required to ensure customer service levels are maintained throughout the department
Qualifications
* Must hold a valid Right to Work in the UK
* Previous experience within a similar role is advantageous
* Excellent interpersonal and communication skills
* Highly organised and able to work to deadlines
* Able to work under pressure
* Excellent administrative skills with strong IT skills
Additional Information
Old Thorns Company Benefits
* Countryside setting
* A large variety of Learning & Development opportunities (including apprenticeships and courses)
* Free meals on duty
* Free on-site parking
* Long Service Awards & Long Service Holiday Entitlement
* Employee Recognition Programmes
* 28 days paid holiday entitlement
* Refer a Friend Bonus Scheme (£100)
* Discounts across all Food & Beverage outlets
* Discounted access to our on-site gym and pool
* Discounts on Spa Treatments and Products
* Discount on Golf Retail Products in the Proshop
* Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)