Role: Visitor Experience Officer
Salary: £26,000 to £28,000 per year (pro rata salary £10,400 - £11,200 based on 2 days per week)]
Working Pattern: Part time 14 hours per week (2 days a week one must be a Saturday)
Location: Holborn
Permanent
Tate are supporting the recruitment of a Visitor Experience Officer working two days a week to help deliver an outstanding experience for all who visit a niche heritage site based in central London. This is an opportunity for history graduates, tour guides, history lovers and anyone who loves bringing stories to life to play a key part in welcoming the public to one of London's most distinctive cultural and historical locations.
Your main responsibilities will include:
Welcome visitors and share essential information.
Answer questions and engage visitors with the collections.
Deliver guided tours and promote digital tour sales and donations.
Keep the Tours Welcome Area clean, stocked, and presentable.
Support volunteer management and rota coverage.
Assist the retail team during busy periods, including customer service, packing orders, and restocking.
Support additional tour or retail projects as needed.Skills / experience:
You will bring exceptional customer service skills, clear and confident verbal communication in English, and the ability to collaborate effectively within a team. You can easily retain and relay large amounts of historical information, enabling you to deliver engaging, accurate insights and tours. Together, these strengths help you create a positive, memorable experience for all visitors while supporting colleagues across both the heritage site and retail areas.
Working pattern: two days per week, 7 hours a day. One day must be a Saturday.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application