Overview
Shift Pattern: Differing shifts between 8-4 and 12-8 Monday to Friday (plus 1 in 4 Saturdays) on a Rota Basis
Salary: Up to £33,000
Here at PayPlan, we are looking for amotivational leaderwith a passion for helping people to join our team as an IVA Services Team Manager. Ideally you will thrive in a fast-paced environment where you can develop others, drive performance, and make a real difference to customers in financial need.
Ready to join? Read on to find out more about this role.
Responsibilities
* Lead a team of IVA Services Case Officers, inspiring and developing team members to achieve individual and team results.
* Manage performance, setting KPIs, and driving continuous improvement through coaching and mentoring.
* Create a positive and supportive team culture, empowering individuals to succeed.
* Act as a key contact and liaison point for partners and suppliers
* Implement and embed change management initiatives.
* Identify areas for improvement and make recommendations for positive change.
* Uphold Consumer Duty principles in daily operations.
* Champion continuous improvement and new ways of working at every opportunity
Qualifications
* Strong leadership and people management skills.
* A good understanding of debt solutions and financial regulations.
* Excellent communication and interpersonal abilities.
* A problem-solver with great attention to detail.
* Confident in handling challenging conversations around performance.
* Proficient in Microsoft Office
About PayPlan
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!
If this sounds like the role for you, apply now or get in touch if you’d like further information. contactHR@totemic.co.uk
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Hours
40 (35 hour working week with a paid lunch hour each day totalling 40 hours a week)
Benefits
* Free on-site parking at all our office locations
* Subsidised Gym Membership with local gym
* Cycle to work scheme
* Referral scheme – you can be rewarded for referring friends and family to join the team too!
* 2 charity days a year for our employees to use for a charity close to them
* Access to an inhouse Financial Advisor
* Access to our 24/7 Employee Assistance Programme
* Dedicated Wellbeing Champions across the business with wellbeing rooms at all office locations
* Access to JAAQ at work – a Mental Wellbeing Platform giving you access to videos and support whenever you need it
* Health Med Wellness – Wellness and Performance hub
* Discounts on many Highstreet stores
* Enhanced benefits for long-serving employees, including additional holiday and much more
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