Global Head of Retention | Hybrid | Up to £90-120k + Great Benefits Central London | Luxury Lifestyle Brand (Omnichannel) Represented exclusively by Zachary Daniels Retail Recruitment (Please apply and don't approach the consultants direct as it is P&C and NDAs need to be signed first) Zachary Daniels are proud to be partnering with an iconic and fast-growing luxury lifestyle brand on the appointment of their very first Global Head of Retention; a brand-new role at the heart of their global digital strategy. This is a career-defining opportunity to build and shape the retention, loyalty, and CRM function from the ground up for a brand with incredible momentum and ambitious growth plans. The business is excited about the potential this role brings; recognising that customer retention, loyalty, and engagement will be a key pillar of their continued success. They're looking for someone who can bring the perfect blend of strategic leadership and hands-on delivery to truly own and evolve this space. The Opportunity: As Global Head of Retention, you'll lead the global CRM, email, SMS, and loyalty ecosystem; ensuring every interaction is thoughtful, data-led, and perfectly on-brand. You'll develop the overarching retention strategy while remaining close to the detail, combining strategic direction with the ability to execute, analyse, and continuously optimise. This is a chance to build something from day ...