Test and Commissioning Engineer – Electrical
Our client, one of the world’s leading engineering companies, based in Wymondham, is currently seeking a Test and Commissioning Engineer to join their growing team. This is a fantastic opportunity to work for a forward‑thinking, prestigious organisation that will develop and encourage the right committed individual to achieve the very highest levels within their career.
Are you looking for an onshore, non‑shift role in the electrical industry? Are you a strong communicator with technical expertise and excellent problem‑solving skills? If so, this could be the role for you!
As the Test and Commissioning Engineer, you will diagnose and resolve issues, avoiding unnecessary trips for the overseas team.
Responsibilities
* Responsible for testing and commissioning new company products
* Providing technical support: responding to inquiries and troubleshooting technical issues reported by customers, including diagnosing software and component issues and providing remote solutions.
* Remote support: assisting users with remote application access, configuration settings, and remote software installations.
* Documentation and knowledge sharing: documenting support activities, troubleshooting procedures, and solutions in knowledge bases or ticketing systems to facilitate future reference and knowledge sharing within the team or organisation.
* User training and education: providing user training and guidance on our clients’ equipment.
* Escalation and collaboration: collaborating with other teams or third‑party providers to escalate and resolve complex issues that cannot be resolved remotely, ensuring timely resolution and minimal disruption to operations.
* Customer communication: communicating with end‑users or customers in a professional and courteous manner, providing updates, explanations, and guidance throughout the support process to ensure a positive customer experience.
Key Requirements
* Technical expertise and problem‑solving skills
* Strong knowledge of 3‑phase power systems
* Customer service orientation to effectively support users and maintain reliability in a remote environment.
* Knowledge of PLC software would be advantageous.
* Must have a minimum of a NVQ Level 3 Electrical Engineering.
* Strong knowledge of electrical equipment.
* Strong communication skills as you will be collaborating with all departments.
Training will be provided in house.
Benefits
* Electric car scheme
* Health cash plan from Bupa
* Flexible working
* 25 day holiday
* Pension scheme
* Bonus scheme
* Employee assistance programme
Todd Hayes Ltd is an equal opportunities employer.
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