About Blackhawk Network
At Blackhawk Network (BHN), we’re shaping the future of branded payments—powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.
Overview
Job Title: Sales Manager (Inside Sales)
Contract: Permanent
Workplace: Hybrid – 2 days in office per week in Hemel Hempstead Office
Hours: 35 Hours
Reports to: Sr. Director, Sales Development (Incentives)
We’re looking for a commercially minded Sales Manager to lead our high-performing UK Inside Sales Team. You’ll manage a team of 9 reps focused on customer growth, retention, and sales execution. This is a hands-on leadership role with a strong focus on data-driven performance management, sales coaching, and revenue delivery through our flagship platforms: One4all, Hawk Select, and Hawk Marketplace.
Responsibilities
* Team Leadership & Coaching: Manage, mentor and develop a team of Inside Sales Reps to exceed sales and growth targets across B2B customer accounts.
* Sales Insights & Reporting: Leverage Excel and Power BI to monitor performance, analyse sales trends, and identify skill gaps or opportunity areas.
* Revenue Growth: Spot commercial opportunities across the team’s account base, drive upsell/cross-sell motions, and create structured sales plans.
* Strategic Execution: Work closely with the Senior Director to implement tactical plans aligned to business goals and the 13-period commercial calendar.
* Customer Engagement: Support account strategy, including QBRs and strategic deal development, ensuring reps position the right BHN product for every use case.
* Process & Efficiency: Drive best practices in pipeline hygiene, CRM use (Salesforce), and sales operations. Implement process improvements to optimise performance.
* Collaboration: Partner with Marketing, Enablement, and Product to roll out campaigns and provide feedback on market needs.
Qualifications
* Proven experience in sales team leadership, ideally within prepaid, rewards, or tech-driven B2B industries.
* Strong analytical skills with confidence in Excel, reporting tools (e.g. Power BI), and using data to inform strategy and coaching.
* Comfortable interrogating numbers to find root causes and growth levers.
* Exceptional coaching ability, especially for developing inside sales and early-career reps.
* Ability to build a strong culture of accountability, positivity, and results.
* Excellent stakeholder management and communication skills.
Benefits
* Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
* Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
* Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
* Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
* Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Candidate Journey at BHN
* Stage 1: Shortlisting of suitable candidates
* Stage 2: Screening Call
* Stage 3: Interview(s) with Hiring Manager(s)
* Stage 4: Task-based Assessment (if required)
* Stage 5: Feedback/Hired
If you’re a performance-driven leader who thrives in fast-paced, commercial environments and knows how to turn data into action, we’d love to meet you
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