Business Operations Coordinator, Wickford, Essex
We are seeking a reliable and motivated individual with excellent communication and organisational skills, who will thrive in a fast-paced environment to join our clients team as a Business Operations Coordinator.
Reporting to the Business Operations Assistant Manager, you will work closely with cross functional teams including sales, production, technical and finance, to ensure we continually meet customer needs and requirements.
You must be forward-thinking and proactive as this role requires a dynamic approach to problem-solving. Excellent IT skills and phone manner is essential, as the ability to communicate and work well within a team as well as individually is a must. You will need to be highly motivated and have the ability to learn and absorb information quickly. You will need to be able to work well under pressure and be able to prioritise your workload.
Our client is a privately-owned global organisation specialising in the formulation, manufacture, and global distribution of fuel and lubricant additives, base oils and speciality products for the oil industry. They offer an extensive portfolio of products to meet the needs of international oil groups, fuel storage, supply terminals, fuel blenders, lubricant manufacturers, and fuel wholesalers worldwide.
Key Responsibilities include:
• To monitor and maintain stock levels at the Plant and Warehouse
• Review and process all customer orders in a timely manner
• Raise customers invoices promptly after delivery
• Process purchase invoices in a timely manner
• Respond promptly to queries and discrepancies
• Request and manage the process for customs clearance
• Arrange haulage for orders as necessary
• Obtain haulage rates as requested
• Monitor stock levels at terminals
• Arrange stock deliveries for terminals
• Liaising with Plant staff to monitor plant orders.
• Ensure all documentation and systems are always kept up to date
• Responsible for meeting individual targets set
• Work to continuously improve the quality of service
• Follow all processes and procedures specific to your role
• Perform other related tasks as necessary
The ideal Candidate will have:
• Logistics experience
• Stock management experience
• Excellent attention to detail and communication skills
• Proactive and the ability to work without supervision
• Organised, focused and efficient at multitasking
• Calm under pressure
• Experience of using a CRM system, Sage 200 preferred
• Ability to use all Microsoft packages and strong excel experience
Desirable
• Understanding of shipping processes and terminology / Incoterms
• Knowledge of Custom and Excise procedures including import and export declarations
Benefits include:
• Pension scheme with a company contribution of 9%
• Life assurance scheme
• Private Health Care
• Healthcare Cash Plan
• Employee Assistance Programme
• 25 days holidays plus bank holidays
• Social events
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