Work Flexibility: Field-based
To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist – Manual & Robotic provides clinical product support to end users along with guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
1. Ethical Conduct: Demonstrates outstanding ethics, treats customers and employees with respect, and represents the company positively.
2. Knowledge: Communicates benefits of products and their clinical applications effectively.
3. Customer Service: Acts with integrity and fulfills commitments within required timescales.
4. Business Planning: Develops basic business plans with mentor/manager input; plans daily, weekly, and monthly activities in partnership with mentor and RSM.
5. Sales Skills: Builds rapport, understands relationship importance, uses open questioning to identify needs, and leverages troubleshooting to grow business.
6. Commercial Awareness: Recognizes multiple stakeholders in decision-making and questions accordingly.
7. Discretion and Impact: Works under supervision with specific guidance; keeps supervisor informed; results typically do not significantly impact revenue or budget if not achieved.
8. Sales Results: Achieves sales targets and KPIs.
9. Planning and Support: Prioritizes and executes activities, supports existing customers, and collaborates with sales team.
10. Strategy Development: Develops strategies to strengthen Stryker's market position.
11. Communication and Negotiation: Engages effectively with customers to maintain profitable relationships.
12. Market Analysis: Observes market trends and analyzes the responsible area.
13. Problem Solving: Addresses challenges and develops solutions with team support.
14. Meetings and Documentation: Participates in organizational meetings; manages customer database/CRM.
Clinical/Technical Expertise
The ideal candidate will have strong knowledge of anatomy, especially Lower Limb, Hips, and Knees, possibly from a Physiotherapy background.
Provides front-line clinical and technical support to surgeons and hospital staff before, during, and after surgeries.
Trains and guides surgeons and staff in using Stryker’s Mako robot, including setup, intra-operative activities, and troubleshooting.
Uses proprietary software for pre-operative planning and assists in implant sizing and positioning.
Partners with Field Service to resolve technical issues and maintains knowledge of implants and robotic applications.
Educates staff on robotic benefits and best practices, completing necessary training and certifications.
Develops skills to cover complex procedures and builds confidence in manual procedures.
Key Talents / Skills Requirements
* Excellent communication skills in English.
* Outgoing, persuasive, confident, and persistent.
* Patience, self-motivation, and analytical skills.
* Flexible, team-oriented, and commercially aware.
* Valid driving license and willingness to travel (80%).
* Ability to discuss medical and economic issues confidently.
* Strong sales, assertiveness, service orientation, and learning skills.
* Self-organized, positive attitude, collaborative, goal-oriented, and high ethics.
The regional coverage includes Leeds, York, Hull & Northallerton.
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