Change Of Tenancy Manager
Department: YUR - 2080 - Customer Services
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Senior Contact Centre Manager
Compensation: £40,000 - £50,000 / year
Description
Reports to: Senior Contact Centre Manager
Location: Leicester LE3
Working hours: Monday to Friday, 37.5 hours a week, Office Based
Effective leadership of the Change of Tenancy function to ensure the efficient and accurate processing of customer Change of Tenancy requests. This role requires a balance of strategy, high-level stakeholder engagement across departments such as Sales, Complaints, Billing, and Debt, and leading the team of COT Advisors.
You will be responsible for ensuring genuine COT requests are processed to provide a positive customer experience. You will implement checks to prevent non-genuine requests and ensure a seamless process for genuine customers while protecting the company's financial interests.
This role involves two main aspects: strategic improvement of the COT process through collaboration and effective management of team productivity to achieve timely outcomes for customers and the business.
Regular 121 performance and development reviews will be part of your responsibilities to foster team growth. We are looking for passionate and motivated individuals to join our expanding team.
#J-18808-Ljbffr