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Our Credit Hire team is at the heart of our insurance division, providing specialist claims handling and litigation support to clients across the sector.
We are seeking an experienced Supervisor to join our growing Credit Hire Team in Liverpool. As a Supervisor, you will manage a team of credit hire handlers, ensuring high-quality legal services, compliance with industry regulations, and achievement of performance targets.
Responsibilities
* Manage and mentor a team of credit hire handlers, supporting their development and performance.
* Oversee complex credit hire cases, providing legal advice and direction.
* Monitor team performance against KPIs, ensuring quality and productivity.
* Build and maintain strong client relationships, resolving issues and disputes.
* Ensure compliance with regulatory requirements and internal risk procedures.
* Identify opportunities for process and operational improvements.
Requirements
* Proven supervisory or management experience in legal, claims handling, or insurance sectors, ideally within credit hire.
* Strong knowledge of credit hire processes, motor insurance claims, and litigation.
* Excellent leadership and coaching skills.
* Exceptional client service skills and ability to handle complex client issues.
* Strong time management skills to prioritize workload and meet deadlines.
What We Offer
At DWF, we offer a comprehensive rewards package tailored to individual and family needs, including flexible benefits and well-being programs. Our recruitment process is fair, engaging, and may include interviews, assessments, or presentations, with adjustments available as needed.
About Us
DWF is a global legal business providing complex, managed, and connected services. We foster an inclusive environment where everyone can achieve their full potential.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industry: Law Practice
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