Job Title: Service Desk Analyst
Location: Portsmouth
Salary: £25-£30 P/h
Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, Service Desk
Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader in aerospace, defence, and security, is seeking a dynamic and dedicated Service Desk Analyst to join their innovative team. In this critical role, you will be the first line of support for our cutting-edge technologies, ensuring seamless operation and exceptional user experiences. If you thrive in a fast-paced environment and have a knack for troubleshooting and customer service, we want to hear from you. Join our client, where your expertise will contribute to groundbreaking advancements and secure the future.
The Role:
So, what will you be doing as aService Desk Analyst?
1. Collaborating closely with team members to carry out all day to day activities.
2. Ensure that incidents and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised.
3. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident.
4. Proactively monitoring our extensive es...