Job Description Team Manager Milton Keynes Full time, rotational shifts ( 8:30-16:30 / 9:00 – 17:00 / 9:30 – 18:00 / 10:30 – 19:00 1 in 3 Saturdays with time given back in the week ) £45,000 DOE Our market leading client are looking for an inspiring Team Manager to lead one of their internal contact centre teams. You’ll be a natural motivator who thrives on supporting others, driving performance, and delivering excellent customer service. This is more than just a management role—you’ll be shaping the future of the customer experience, leading with empathy, and helping your team thrive in a fast-paced, tech-driven environment. Key Duties: Build a high-performing, motivated team culture where collaboration, development, and success go hand-in-hand. Oversee day-to-day performance, meet KPIs, and ensure exceptional service delivery. Support your team’s growth through regular feedback, mentoring, and tailored development plans. Monitor team outcomes, provide actionable insights, and celebrate wins. Create a positive, inclusive work environment where everyone feels heard, valued, and empowered. Use MI and performance data to identify opportunities, refine processes, and enhance customer outcomes. Champion clear, open communication and ensure alignment across your team. The Ideal Candidate: You’re a confident, values-driven leader who genuinely cares about your team and takes pride in delivering exceptional customer service. A proven ability to lead and develop successful teams. You’re excited by the idea of making a real impact—on your team, your customers, and the wider business. Passionate about delivering high-quality service and exceeding customer expectations. Strong understanding of contact centre operations (insurance experience is a desirable). Calm under pressure, empathetic, and a great communicator. Proactive in identifying challenges and delivering smart, practical solutions.