Job Description
Operations Manager - Chester
Operations Manager The Queen at Chester Hotel, Premier Collection By Best Western Check out the hotel on our virtual tour!
The Opportunity
Are you highly motivated and experienced in hotel management? We're looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.
What You'll Do:
* Oversee Operations: Manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
* Lead the Team: Develop and manage department heads and staff to ensure efficient and effective operations.
* Maximize Revenue: Optimize revenue streams and control costs to meet financial goals.
* Ensure Compliance: Adhere to legal requirements and regulations.
* Enhance Guest Experience: Develop and implement strategies to improve guest satisfaction.
* Resolve Issues: Handle guest complaints promptly and ensure resolution.
* Build Relationships: Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members.
* Shape Policies: Participate in the development and implementation of hotel policies and procedures.
* Manage Crises: Develop and implement crisis management plans and protocols.
Why Join Us?
Be part of a team dedicated to delivering exception...