Job Introduction
We currently have an excellent opportunity for a Front of House Supervisor to join our team.
Reporting to the Chef / Manager, you will manage the front of house operation including the employees and service standards.
Responsibility
· printing menus and weekly stock takes
· Managing the hospitality booking service including organising and delivery to the required standards
· Ensuring that excellent levels of service are being delivered to the customers during service
· Ensuring that all equipment used is in safe working order, checked regularly and any faults reported to management, ensure equipment is not used until safe
· Identifying and maximise up selling opportunities for profitable sales growth
· Actioning customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary
· Comply with all Company policies and procedures
The Ideal Candidate
The successful candidate for this role will have:
· Previous experience in a similar role
· Good financial awareness
· Possess good customer service skills
· Good organisational skills and a proactive team player
· Good communication skills – written and verbal
· The ability to demonstrate great team work
MAIN RESPONSIBILITIES
· Ensure dining rooms are tidy, clean and correctly prepared for each meal time.
· Liase with kitchen staff to understand menu on offer.
· Supervise junior dining room staff.
· In conjunction with Deputy Food & Beverage Manager (Dining Rooms & Functions), prepare rosters for junior dining room staff to ensure adequate cover at all meals.
· Assist junior dining room staff in service of meals.
· Assist, as directed, in training of junior dining room staff.
· Identify training requirements for dining room staff to F&B Manager.
· Inform F&B Manager of any failings or complaints in meal service or any other defects or deficiencies as they occur.
· Make proposals for improvement to dining room service to F&B Manager.
· Act as a Functions Supervisor as required.
· Order, in a timely manner, any disposables or food items required in dining room to deliver a quality service.
· Maintain high standard of cleanliness and hygiene in area(s) of responsibility.
· Ensure all staff are properly dressed at all times as per Company Policy.
· Maintain staff discipline and conduct in strict accordance with Company policies and procedures.
· Clearance of dirty glasses/crockery/cutlery from public rooms.
· Completion of any reasonable task as detailed by the Deputy Food & Beverage (Dining Rooms & Bars) Manager
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Benefits:
* Employee discount
* Free parking
* On-site parking
Location:
* Inverness IV2 4SF (required)
Work Location: In person