EXPLORE MARRIOTT
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so.
We are currently recruiting for an ambitious and passionate Assistant Night Manager who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.
What we are looking for
1. An individual with strong interpersonal skills and good people management ability
2. Being innovative, pro-active and reliable, able to work alone and within a team
3. Sufficient experience in a similar position and strong Front Office / Managerial experience
4. An ambassador who must have a passion for hospitality, being a role model as a leader and having a drive for sales
JOB SUMMARY
Serves as the property Manager on Duty, overseeing all property operations ensuring its high quality, as well as maintaining and exceeding standards during the overnight shift. The Assistant Night Manager will also;
5. Represent property management in resolving any guest or property related situation.
6. Personally assist in resolving any issues and completing tasks.
7. The Assistant Night Manager needs to have a strong background in a hotel night time front of house role with a passion for creating memorable moments, attention to details and personalised guest service.
8. Provide services that meet and exceed guest expectations at every turn, ensuring ongoing repeat business and loyalty from our guests.
9. Improves service offering from all departments by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Develops specific goals and plans to prioritize, organize, and accomplish their work
10. Assists Front Office Manager and Night Manager in all areas to ensure a correct and smoothly-operating department
11. To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
12. To carry out departmental standards in accordance with the SOP Manual.
13. To ensure correct billing procedures are followed with minimum adjustments and ensuring strict attention is paid to the Hotel’s credit policy. Monitor on a daily basis all guest credit limits ensuring we have a valid payment method for each guest.
14. To complete all daily audit checks and ensure any discrepancies are followed-up and resolved immediately.
15. To be aware of all emergency procedures and be able to put systems in place to minimise disruption to guest/operation.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
REWARDS FOR WORK… BENEFITS FOR YOUR LIFESTYLE
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
We’ll support you in and out of the workplace by offering:
16. Team-spirited co-workers
17. Encouraging management
18. Wellbeing programs
19. Comprehensive Training and Development program
20. Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
21. Recognition programs
22. Meals at work
23. Uniform
24. Enrolment of Perks at Work - Access to unlimited deals of retailers and more
25. 20 days holiday increasing with service
26. Cycle to work scheme
27. Pension & Life Assurance
28. Awards and recognition celebrations and many more….
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.