Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Sheffield Teaching Hospitals Town Sheffield Salary £24,937 - £26,598 per annum / pro rata for part time staff Salary period Yearly Closing 03/09/2025 23:59 Interview date 15/09/2025
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
The Emergency Department (ED) based at the Northern General Hospital is looking for a receptionist to join their team.
As a receptionist within the Emergency Department you’ll play a key part in ensuring the best possible care for all patients attending the department by undertaking a range of administrative and reception responsibilities that support patient care.
We are seeking a confident individual with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department. This is a demanding but interesting and varied role. The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service.
You must be educated to a GCSE standard (or equivalent) and have experience working in an office environment. Previous hospital experience including knowledge of Connect would be desirable.
Good communication skills and excellent keyboard skills are also essential. Full training for this post will be provided.
Main duties of the job
Greet patients attending the Emergency Department (ED) in a friendly professional manner ascertaining their requirements and respond to their needs accordingly. To provide an interface between patients and health care professionals and provide a full range of clerical duties in all areas of the department.
Due to this being a 24/7 service the majority of the work will be unsupervised thus it is a requirement to manage own workload, often under pressure where working patterns are unpredictable, with frequent changes to tasks requiring an ability to prioritise.
To assist in arranging cover for vacant shifts in the absence of the Operations Manager or Team Leaders.
A flexible approach to working hours to meet the needs of the ED is essential.
Working in an environment where there is frequent contact to unpleasant smells and sights including exposure to patients vomiting or injuries.
Prioritise to ensure that work is completed in a timely manner.
Plan and manage own workload.
To work in an efficient, effective and timely manner and be adaptable to change.
To follow agreed protocols and policies seeking advice where appropriate.
To respond to requests for information. Participate in mandatory training.
Staff should make themselves fully aware of the procedures in the event of a Major incident, chemical incident or internal disaster and would be expected to attend if required.
Working for our organisation
The Acute and Emergency Medicine and Pharmacy Care Group aspires to provide patients with high quality and timely clinical care. To achieve this, we have set out the following aims: -
Deliver the best clinical outcomes by
* Ensuring patients are treated in the most appropriate place and by the most appropriate health professional.
* Progressing towards a consultant led service in the Emergency Department 24/7.
* Provision of major trauma services that offer the best clinical outcomes for patients across the region.
Employ Caring and Cared for staff by
* Actively recruiting, developing and training staff, resulting in a proficient and caring workforce.
* Aligning the staff we have more closely with demand to ensure that the workload is manageable and we retain our existing staff without burn out.
* Listening to our staff’s concerns and ideas and addressing these promptly with the support of service improvement.
* Recognising good performance and celebrating success more.
Spend Public Money Wisely by
* Demonstrating value for money for commissioners by working in partnership to design appropriate cost effective services.
* Reviewing our pathways to reduce waste and increase efficiency whilst maintaining or improving quality of service.
* Reviewing our activities to ensure the appropriate allocation of resource.
Deliver Excellent Research, Education and Innovation by
* Providing high quality training focussed on patient experience and outcomes.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
* Educated to GCSE grade C/4 or above in English and Maths or equivalent qualification / relevant experience.
* NVQ III in Business Administration or equivalent qualification / relevant experience. Or Administration qualification or significant previous administrative experience.
* Customer care training
* ECDL
Experience
* Computer literacy with accurate keyboard skills.
* Relevant experience of working in a clerical role/ emergency department setting.
* Experience of dealing with the general public.
* Experience of working in a clinical setting involving multi-disciplinary teams.
* Significant experience of working in a NHS Acute hospital.
* Working within a secure and confidential environment.
* Ability to prioritise own workload.
* Experience of training others.
* A good knowledge of medical terminology.
* Knowledge of Patient Centre.
* Ability to manipulate data in to usable outputs.
* Understanding of data processing and analysis.
* Effective communication & organisational skills.
* To be able to work autonomously and with minimal supervision.
* Able to work accurately with excellent organisational skills.
* Sound analytical judgement
* Proven ability to interpret information and communicate to staff at all levels in a concise, informative and accurate way.
* Excellent interpersonal skills with an ability to deal tactfully with a variety of people and situations.
* Managing competing priorities, unpredictable requests and interruptions.
* Understanding of patient confidentiality.
* Experience of working within a team.
* The ability to manage large quantities of data and present accordingly.
* Ability to understand rotas to arrange cover out of hours.
* Innovative approach to problem solving.
Further Training
* MS Office Packages or demonstrable experience
* Commitment to continuing professional and personal development.
Please note that in order to comply with the UK Government’s rules on Skilled Worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the Skilled Worker visa will not be eligible to receive sponsorship from the Trust. Please keep this in mind when submitting your application. Further details on these concessions, and who qualifies for them, can be found here .
Candidates are advised to read the attached guidance on using AI technology. W hen you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.
If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Sophie Priest, Job title AEMP Admin Team Leaders Email address sth.edadminsupervisors@nhs.net Telephone number 01143052524 Additional information
Jade Withers, Sophie Priest & Adam Walker
sth.edadminsupervisors@nhs.net
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