Department: Operations Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Consultant We’re looking for a highly motivated individual to join our Professional Services Team as a Consulting Specialist focused on Fleet Solutions (TM Master). This role is ideal for someone with a background in technical support or service delivery, who is confident handling complex issues, driving process improvements, and delivering high-impact results. If you're eager to grow in a customer-facing role, thrive in a collaborative environment, and want to make a real impact this could be the perfect opportunity. Key Responsibilities Deliver consulting services to clients, focusing on service delivery excellence and process optimization. Act as the subject matter expert for the TM Master product, offering guidance and support to customers. Lead or support implementation processes, including setup, configuration, and user training. Run engaging workshops and training sessions to onboard and empower end users across global locations. In person collaboration with our base of clients globally to provide onsite guidance and best practices to meet the clients needs. Collaborate with internal stakeholders (Support, PMO, Development) to coordinate delivery and resolve issues. Handle complex technical or functional problems during implementation with professionalism and urgency. Identify improvement opportunities and recommend system or process changes to increase efficiency. Ensure timely and structured completion of all assigned tasks and projects. Stay current with product updates and industry trends to support ongoing personal and professional development. Skills, Knowledge and Expertise Experience working with databases on-premises and/or cloud-based environments such as MSSQL, SQL Azure MySQL etc. Microsoft Accredited or Industry recognized qualification for Microsoft SQL server will be preferred. Good understanding on how data management, cleansing and query optimisation influences pipeline and data model design. Experience using cloud technologies. Demonstrably strong problem-solving skills to help design and implement solutions to data problems. Highly numerate and logical. Understand and create Excel scripts for database mass updates. Ability to clearly communicate and present outputs to stakeholders. Experience of working in fast paced environments to strict deadlines. Team player and can communicate effectively to technical and non-technical colleagues. Passionate about continuous improvement, collaboration and knowledge sharing. The ability to manage time, prioritise tasks, self-review your work and produce deliverables of a high quality under tight client deadlines in time pressured environments. Good to have - Experience of using project tracking and reporting system Monday, Zendesk. Good command of the English language written and oral. Maritime sector experience. Good understanding of networking and mail protocols. Experience in software training delivery. Benefits Private medical insurance Matching pension contribution up to 5% BUPA cash plan (to fund out of pocket medical costs) and Employee Assistance Programme (EAP) Life assurance Further Benefits: We operate a remote working environment Enable internal mobility by posting all vacancies on our internal job board We offer a referral fee Provide a culture of continuous development and growth