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Job Description Summary:
The Assistant Customer Solutions Engineer brings creativity, curiosity and passion to the role. They are developing technical versatility as they provide differentiated, exceptional customer experiences to Rocket’s Product customers by delivering services that allow for successful post-sales deployments of Rocket products. They solve real problems for, and deliver value to, our customers and partners – every day. They deliver successful outcomes for our customers and partners with speed, precision, quality and innovation. They demonstrate that we take our commitments seriously - to our customers, to our partners and to each other.
Ignite your career with our NextGen Academy as a full-time Assistant Customer Solutions Engineer (Multiple Hires)
Join our COBOL and Enterprise Suite product teams and work on enterprise software used by many of the world's largest organizations. You'll contribute to developing compilers, IDE integrations, runtime APIs, and mainframe emulation environments—building tools that support business-critical applications across Windows, Unix, Linux, Containers, and the Cloud.
As part of a collaborative, agile team, you'll learn from experienced engineers and gain hands-on experience with a variety of technologies. No prior COBOL experience is required—our structured training program will provide you with the foundation you need to succeed. If you're passionate about technology, coding, and working with customers, we’re excited to welcome you as the next generation of Rocketeers!
* Applicants must have the right to work in the UK; as we are unable to offer sponsorship
What to expect from the NextGen Academy:
* Kick off with 3 months of in-depth hands-on technical learning, designed to equip you with the skills you need to excel
* Work alongside experienced engineers on live projects from day one that shape the future of our COBOL and Enterprise Technologies.
* Investigate and deliver bug fixes, working closely with support teams and customers.
* Collaborate with experts to design and develop new features for enterprise products.
* Discuss technical requirements, write design documents, and document your work.
* Write and manage automated tests to support the development of robust and reliable software.
* Experience a unique set of rotations across engineering teams, professional services, and technical support teams to learn cross-functional skills and understand Rocket’s products and customers
At the end of the NextGen Academy the candidate will be able to:
* Program in COBOL
* Participate in customer projects related to COBOL Programming and Application development
Demonstrate understanding of:
* The development lifecycle, and how to apply to application development related to COBOL
* Effective use of the COBOL Development tooling
* Articulation of why customers use COBOL and the general criticality of COBOL application in business
* The Rocket foundation Portfolio
What We’re Looking For
Required:
* Ability to quickly develop technical knowledge on one or more Rocket products
* Ability to quickly develop conceptual and technical knowledge of Rocket products including new releases, new products and interfaces
* 2:1 Degree or higher in an engineering or science-based discipline.
* Strong evidence of academic, personal, or commercial coding experience.
* A highly personable team player who can work effectively with colleagues and customers.
* Self-motivated and eager to learn, both independently and in a team setting.
Nice to Have:
* Experience coding in COBOL, C, C++, C#, or Java.
* Interest in and participation in personal coding projects or open-source contributions.
* Good working knowledge of Windows, Unix, or Linux environments.
* Awareness of Agile and Scrum development methodologies.
What you’ll be doing in the Role: Assistant CSE
* Contribute to customer facing technical presentations on products
* As part of a Rocket project team, contribute to customer projects ensuring that customer needs are met for assigned tasks
* Deliver small-scale technical product training to customers
* Develop and demonstrate knowledge of the installation, use, and maintenance of company products
* Demonstrate growing understanding of the practical application of the products in a variety of customer environments
* Learn and build upon established solution delivery techniques to help drive continual improvement
* Develop credibility as a Rocket project team member with appropriate audience levels
* Develop knowledge of product implementation strategies
* As a member of services delivery project teams, partner with Project Management and technical leads to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget
* Gain an understanding of Rocket products and services delivery to identify improvements to processes, systems, or products
* As skills are developed, guide customer configuration and use of Rocket products
What We Offer
* In-Person Training Programme – A structured training programme designed to teach you the fundamentals and set you up for success, held in our Newbury office.
* Mentorship from Industry Experts – A well-established mentoring programme where you'll receive guidance from experienced engineers to help grow your skills and career.
* A People-First, Supportive Environment – A friendly and collaborative workplace where your development is a priority.
* Competitive Salary
* Unlimited Holiday – Encouraging a healthy work-life balance.
* Hybrid Working – Typically 2-3 days per week in our Newbury office, with flexibility to work remotely.
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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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