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London Capital Credit Union
Make The World a Better Place
Member Services & Support Officer
We are looking for people to join our friendly team. London Capital is one of the UK's largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.
Members Services & Support Officer
Hours per week (part-time, flexible working options)
Period: Permanent, with a 3-month probation period.
Pay: £30,094 per annum, approximately £15.23 per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.
Reports to: Deputy Manager (Operations)
Main purpose and scope of the Member Services & Support Officer role
To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate, and efficient manner.
Main duties & responsibilities
* Promote active membership and take-up of savings and loans products
* Ensure members feel valued and welcome in dealings with the credit union
* Handle member enquiries via post, telephone, email, website & app
* Accurately input data into various IT systems
Person Specification - Member Services & Support Officer
* Administrative or clerical experience - Essential
* Customer service experience - Essential
* Experience of using a range of ICT efficiently - Essential
Competencies
* A friendly and outgoing manner with an ability to make a good first impression - Essential
* Proven skills in accurate record keeping & policy adherence - Essential
* Good self-organisational skills - Desirable
* Works well in teams - Essential
* Good verbal and written communication skills in English - Essential
Other
* Flexible with respect to working hours and tasks - Essential
* Knowledge and understanding of the credit union movement - Desirable
* A commitment to the aims and objectives of the credit union movement - Desirable
To apply for this customer service role, please send your CV and a covering letter that MUST demonstrate how you meet the main duties & responsibilities of this role.
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