We're hiring a Service Monitoring Analyst (BACS) to join a high-impact team responsible for the secure and timely transmission of high-value BACS payment files. This role is essential to ensuring billions of pounds in salary payments are processed smoothly each month.
Before applying for this role, please read the following information about this opportunity found below.
Service Monitoring Analyst (BACS) - Warwick (Hybrid)Contract Length: 12 months
Clearance Requirement: Minimum 5 years UK residency
Location: Warwick (Hybrid working available)
Key Responsibilities:
Monitor and reconcile BACS payment files to ensure accuracy and timeliness.
Support critical national infrastructure operations within the programme.
Liaise with internal teams, external clients, and banking partners to resolve issues.
Operate within structured monitoring shifts, including potential out-of-hours support.
Essential Skills:
Experience with BACS systems or payments processing environments.
Strong Microsoft Excel skills (pivot tables, lookups, data manipulation).
Excellent communication skills and ability to manage stressed users.
High attention to detail and numerical accuracy.
Ability to work under pressure and meet strict deadlines.
Ownership mindset with strong problem-solving capabilities.
Desirable Skills:
Experience supporting Oracle E-Business Suite (EBS) in production.
Familiarity with ITIL processes (Incident, Problem, Change Management).
Basic SQL and Oracle database performance knowledge.
Background in large-scale enterprise IT environments.
What you need to do now
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