Job Title: Client Care Assistant (Veterinary Receptionist)
Location: Village Vet, Hampstead
Job Type: Part-time, Permanent
Hours: 16 hours per week
Shifts: Weekend Working, Alternate shifts of Saturday & Sunday: 8:00 - 16:00 and 12:00 - 20:00.
We have an exciting opening in our Village Vet Client Care team for our West Hampstead practice.Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.
In this role, you will work closely with our clinical team to guarantee that our clients and patients receive top-quality service and care.
Your key responsibility will be to ensure that they have a seamless and professional experience with us.
Roles and Responsibilities
* Manage and deal with appointment bookings in a professional and efficient manner
* Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
* Support the business with a range of administrative duties
* Show awareness of financial control within the practice and follow up with clients for outstanding payments
* Be happy to discuss financial issues with clients if needs be
* Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
* Work closely with your vet and neighbouring branches
* Serving customers and taking payments, advising customers on products and services
The successful candidate will be a very flexible, sociable and adaptable person with a passion for amazing customer service.
* Previous customer-facing experience
* Reception or Client Care experience is highly desirable
* Strong administration and organisation skills
* Confident using the telephone
* Excellent communication skills, both verbal and written
* Highly motivated to provide excellent service to clients and the practice
Benefits
* 5 weeks holiday plus bank holidays and Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced sickness pay
* Enhanced equal family leave
* Employer contribution pension scheme
* Wellness program including:
* Employee assistance program
* Eyecare voucher scheme
* Free annual Flu jab
* Cycle to work scheme
* Recruitment referral reward scheme
About Us
We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.
Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role please contact our Talent Acquisition team atcareers@linnaeusgroup.co.uk.
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