Company Description
Would you like to work for a company where hospitality is a work of heart, and you can be all you are?
Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 330,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.
Join a dynamic and collaborative environment where agility, creativity, and performance are key.
Job Description
This position is responsible for coordinating the implementation of brand compliance and brand experience topics across the ENA region, including global brand standards, audits, and training. This role ensures effective monitoring, reporting, and optimization of compliance initiatives while supporting the rollout and enhancement of brand programmes.
MAIN ACCOUNTABILITIES:
1. Using tools and creating processes that support communication, integration and alignment across regional stakeholders.
2. Oversee day-to-day operational tasks, including document management, management of internal tools/platforms, and administrative support.
3. Serve as the guardian of brand integrity, working with the Brand Managers to ensure that each Premium brand’s experience is delivered in hotels across ENA to ensure brand consistency and quality.
4. Monitor performance through guest satisfaction metrics, audits and internal tools, highlighting areas of improvement to ensure the guest journey delivers on brand expectations.
5. Manage ENA guest-facing brand collaterals by coordinating new materials and consolidating assets from other departments (e.g. ALL, F&B) to provide a full overview of the guest journey and validate Visual Identity (VID).
6. Support initiatives that enhance personalization, emotional engagement, and brand quality.
7. Contribute to cross-functional projects by tracking progress, coordinating deliverables, and preparing updates for stakeholders.
Qualifications
8. University education at Bac +5 level (eg: master's degree)
9. Professional experience required: Minimum experience of 2 years in Marketing, Operations or Hotel Experience
10. Good managerial and organizational skills, working independently and being able to act self-responsible
11. Ability to work with multiple stakeholders across departments with working in an international surrounding
12. Be adaptable to work in a complex international group environment (matrix organisation)
13. Key understanding of the Hotel and Hospitality industry across brand segments
14. Project management skills
15. Great communication, presentation, PowerPoint and excel skills
16. Pro-active, creating new processes and ways of working
17. Any additional language as French or German is a plus
Additional Information
Our Commitment to Diversity & Inclusion:
We are an inclusive company. Our ambition: attract, recruit, and promote a diverse range of talents.
Why Accor?
We are much more than a global leader. We are 330,000 women and men who put people at the heart of everything we do, and we are driven by an unbounded passion for service and a desire to exceed expectations. Joining Accor means embarking on a unique human adventure to invent the hospitality of tomorrow.
Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!
Your information will be kept confidential according to EEO guidelines.