Job Title: Administrative Officer - Patient Access & Booking Centre
Join our team at Abergele Hospital as an Administrative Officer in the Patient Access & Booking Centre. This role involves working in a busy call centre environment to provide accurate and prompt administrative support for outpatient clinics, ensuring efficient booking services.
Key Responsibilities:
1. Provide first point of access administration for all referrals in the Booking Centre.
2. Act as the first contact for all enquiries and referrals into the Trust.
3. Manage referrals, waiting lists, and appointments using local patient administration systems.
4. Support the team to meet Access targets and deliver patient-focused booking services.
5. Work as part of a multidisciplinary team to support service delivery.
Qualifications & Skills:
* Excellent communication skills.
* Ability to multitask and remain calm under pressure.
* Willingness to learn Welsh language skills within 12 months of appointment.
Additional Information:
* This is a secondment opportunity.
* We are committed to equality and diversity and welcome applications in Welsh and English.
* Regularly check your email for updates regarding your application.
If you are passionate about helping others and ready for a new challenge, join Betsi Cadwaladr University Health Board, Wales's largest health organization, serving around 700,000 people across North Wales.
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