First Bus has a fantastic opportunity for an Assistant Operations Manager to join our Caledonia depot on a full time permanent basis. Purpose of Role
To support the Operations Manager to lead cultural change activity across First Glasgow operational depot teams which will realise our ambition of becoming a truly people centric and, ultimately, a customer centric business.
Champion and sponsor business and cultural change initiatives within remit e.g. Recover, Better, Bigger, Beyond and Our Way
To support the Operations Manager to lead a team of people managers (across depots) to ensure safe, punctual, reliable, and cost-effective delivery of services.
Deliver excellent customer experience, while managing a governance agenda that supports legislative and policy compliance, within the disciplined operations framework.
Work with the Operations Manager to develop and lead through staff engagement the core principles of service delivery whilst demonstrating reasoned and balanced negotiation on the need to improve and change culture, to sustain business growth
Act as and support the lead Site Responsible Person for all aspects of depot compliance, governance and the engagement of our people ensuring we establish and maintain a positive working environment.
Main Duties
Ensure cost efficient delivery of a safe, punctual service
Manage and deliver agreed key performance indicators
Drive engagement with staff managers, supervisory, drivers and customers
Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and supervisors to ensure a consistent customer experience
Support the Operations Manager to deliver agreed plans and budgets, including established level of service and service quality.
Ensure staff planning at the depot meets the operating requirements of the business
Ensure an effective working relationship with recognised trade union representatives and officials
Manage and plan collision reduction and staff/passenger injury reduction
Effectively manage the teams in all areas of people management, development, absence management and compliance
Liaise with external bodies to improve performance of lost miles and punctuality.
Skills/Experience
Proven leadership skills are essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
Strong influencing and negotiation skills
Excellent customer service focus
A team builder and driver of high-performance teams
Certificate of Professional Competence in Passenger Transport would be desirable. A willingness to study for CPC is essential
A passion for safety and driving to deliver a high performing safety behavioural culture
Budgetary and financial experience with a capability in logical system analysis to communicate results in formats comprehensible to all disciplines
Mentoring/coaching skills in the progression of the deliverables of the business
Aptitude to build and maintain stakeholder relations, indicative of a professional leader
Capacity to manage and commute between multi-site operations, providing cover when required
Salary - £50,148, plus a bonus of up to 15% cash based on business and personal performance
Rewards & Benefits
Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers24hr, 365 days a year mental healthsupport
We are also committed to your financial wellbeing, and we offer a platformwith many discounts on high street brands and supermarkets etc
Working at First you also receive discounted train travel for you and your family after 6 months serviceas well as a free bus pass
Cycle to work scheme
25 days' holiday + bank holidays
Pension scheme and chance to buy discounted First Group shares
Flexible working
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