Salary: £50,000 - 55,000 per year Requirements: Strong communication skills across technical and non-technical audiences Experience delivering change and supporting user adoption Good understanding of business systems and structured analysis techniques Ability to engage stakeholders at all levels of the organisation Degree educated or equivalent professional experience Responsibilities: Analyse and model business processes, data flows, and system interactions Work with stakeholders to capture requirements and define future-state processes Translate business needs into clear functional and system requirements Facilitate stakeholder meetings and workshops across technical and non-technical teams Support system change across ERP, CRM, reservations, and web platforms Work closely with development teams throughout delivery and implementation Support organisational change, user adoption, and new ways of working Technologies: CRM ERP Support Web More: We operate within a transport and logistics environment where technology is central to service reliability, customer experience, and operational efficiency. The Business Analyst will join our IT & Technology function and play a key role in improving how we operate through better processes, systems, and data. We offer 33 days pro-rata annual leave, concessionary ferry travel for you and your family, discounts on food and drink, as well as exclusive discounts at various businesses. We also provide a generous pension scheme. last updated 5 week of 2026