Job Details DERBY Full Time Day Description About RH Aero Systems RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom- designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com. Jo b Summary: P rovide primary/key point of contact (POC) support for assigned products, customers, and regions in cooperation with the Regional Customer Manager (RCM). Provide a level of support and service which ensures the optimum customer experience. Conduct business activities so as to be the voice of the customer. Ke y Responsibilities: P erform as primary point of contact (POC) to the customer from initial quote request to product shipment Validate that Purchase Orders/Contracts meet the agreed upon Terms & Conditions Work with Customer Service Team to ensure the timely processing of customer orders and work with Sourcing, Quality, Engineering, and Aftermarket Services to support the timely resolution of problems/issues related to product design and/or manufacture P rovide order status updates to customers as required Research and correct regular, advanced, and long-standing customer concerns Collect customer feedback and make process changes to exceed customer satisfaction goals Complete special projects by using effective decision making, critical thinking and time management skills M aintain ERP system (Epicor) with current order/shipment related information Be available to travel to customer locations to build relationships face to face Qualifications Qualifications and Experience: 3 years prior customer support experience, Bachelor's degree, preferably in business or technical field, or equivalent work experience Prior experience working with customers in a global environment, including international travel Proficiency with computer software applications, eg. MS Office with emphasis on MS Excel Ability to multitask and work effectively under time pressures Abilify to interact effectively at various levels within the customer's organization Articulate and effective communicator with the ability to influence others though the employment of sound judgment and good sense rather than use of authority Highest standards of integrity, loyalty, honesty, moral and ethical values Other Information: We offer a comprehensive benefits package designed to support our team's health, financial security, and overall well- being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program,, amongst other benefits. We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital, status, veteran status, or disability status. The company participates in E- Verify as required by law.