2 nd Line Analyst - Hook - £32,000 to £38,000 per year - On-site
FryerMiles are delighted to be working with an MSP IT Support company to assist with their recruitment of a 2 nd Line Analyst to join their team in Hook.
The successful candidate will strong technical knowledge, a proactive mindset, and a customer-first approach. The successful candidate will be responsible for handling escalations and troubleshoot issues across hardware and software.
Key Responsibilities include:
* Provide technical support to users on Windows and MacOS platforms
* Act as an escalation point for unresolved 1 st Line issues
* Support the deployment of software updates and patches
* Manage Intune capabilities such as device compliance, application deployment, and conditional access policies.
* Diagnose and resolve issues across multiple endpoints (Windows/macOS) and mobile devices
* Maintain and update support documentation
* Confident when liaising with suppliers and customers
* Occasional after-hours support for voice/network changes or M365 rollouts
Requirements:
* Minimum 3 years' experience in a similar IT support role within an established MSP
* Strong analytical and troubleshooting skills with the ability to quickly identify, diagnose, and resolve technical issues
* Strong knowledge of M365 Exchange, Teams, SharePoint, OneDrive,
* Strong understanding of TCP, IP, DHCP, DNS, VLANs & Wi‑Fi
* Excellent verbal and written communication skills
* Strong organisational skills with the ability to effectively prioritise tasks, manage time efficiently, and adapt to shifting demands in a high‑pressure environment.
* Strong technical knowledge and hands‑on experience with Windows (10/11) and Mac OS.
* Proven expertise with MS Office365 Business Apps, MS Azure, and Office365 Admin Centres
* Strong understanding of networking components such as firewalls, switches, and wireless access points (WAP).
2 nd Line Analyst - Hook - £32,000 to £38,000 per year - On-site
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